Does this need to happen at all?
Who uses the output? What happens if we stop?
Buying technology is easy. Knowing what should be automated in the first place is the harder bit.
DESIGNED DELIBERATELY.Before I automate anything, I want to know whether it needs to happen at all. If it does, can it be simpler? Only then do we get into what technology can take off people’s plates.
REMOVE → SIMPLIFY → AUTOMATE → CONNECTWho uses the output? What happens if we stop?
Take out unnecessary steps, approvals, hand-offs and duplication.
Use technology where it actually removes work.
Make the hand-offs between people and systems work properly.
There’s not much value in automating work nobody needed to be doing in the first place.
Onboarding · HR systems · payroll workflows · approvals · employee data · reporting · performance workflows · manager self-service · sensible uses of AI
Processing time saved each month. Employee queries also halved in the same project.
See the work and results →Which task or process needs more chasing than it should?
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